Customer Service

Hi! I’m Jake, your friendly customer service representative. (Pictured above, on the right)

If you have a problem with your order or need a refund, email me at the address below and I’ll get back to you ASAP.

For fastest results, do not go through the PayPal resolution center. That’ll be an exceptionally complicated, long drawn-out experience for both of us. Really, I don’t bite. Just send me an email and I’ll get you taken care of.

Some common concerns:

  • “I never received my ebook download link.”

I’m 99.99% certain it’s in your junk mail folder.

If you have Hotmail, I’m 500% certain it’s in your junk mail folder. (Sheesh, get it together, Hotmail!)

Please check your spam folder for an email titled “I Got a Dog – What Was I Thinking? Purchase”

If you don’t find it, email me at the address below.

  • “My download link expired”
  • “My download link isn’t working”
  • “I accidentally purchased two copies of one book”
  • “I’m having trouble accessing my Academy account”

No worries, those are easy fixes. Email me.

When you email: include your last name and the email address you used for your order. No need to forward a receipt or confirmation.

Email me at

Thank you!