Hi! I’m Jake, your friendly customer service representative. (Pictured above, on the right)
If you have a problem with your order, email me at the address below.
Some common concerns:
- “I never received my ebook download link.”
I’m 99.99% certain it’s in your junk mail folder or Gmail “promotions” tab.
Please check your spam/promotions folder for an email titled “Here’s your copy of I Got a Puppy. What Was I Thinking”
If you don’t find it, email me at the address below.
- “My download link expired”
- “My download link isn’t working”
- “I accidentally purchased two copies of one book”
- “I’m having trouble accessing my Academy account”
No worries, those are easy fixes. Email me.
When you email: include your last name and the email address you used for your order. No need to forward a receipt or confirmation.
Email me at contact@3lostdogs.com
(We’re a very small team and we check emails Monday-Friday during business hours Arizona, USA time. So if it’s outside business hours, we’ll reply as soon as we’re back in the office)
Thank you!